{"id":9446827491622,"title":"Might of the Chain: Forging Leaders of Iron Integrity","handle":"might-of-the-chain-forging-leaders-of-iron-integrity","description":"\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0798\/5689\/files\/Stone_Tower_100x100.png?v=1546616956\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0798\/5689\/files\/Stone_Tower_100x100.png?v=1546616956\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003eAuthor Mike Studeman\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003eISBN 9798989400836\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003ePages 260\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003eThe One Leadership Book Every American Should Read\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"DropCap\"\u003e\u003cspan\u003eQuality leadership is indispensable in America, the secret of its greatness. Yet today trust in leaders across both public and private sectors has sunk to all-time lows. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"DropCap\"\u003e\u003cspan\u003e     Written by an accomplished U.S. Navy admiral, this unique treasury of leadership lessons offers ways to help right America’s listing ship and put it back on an even keel. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e     Broken into crisp, colorful stories spotlighting dozens of leadership \u003c\/span\u003e\u003cspan\u003etraits, this book is essential reading for any organization eager to \u003c\/span\u003e\u003cspan\u003eachieve both high morale and high performance. It contains the formula for inspiring trust and creating genuine team success. \u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e     It is also an exceptional guide for any individual trying to elevate their life and do their part to lift up the world around them.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Text\"\u003e\u003cspan style=\"color: rgb(91, 164, 111);\"\u003e\u003cb\u003eAuthor Bio:\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cem\u003eMIKE STUDEMAN retired in 2023 after 35 years in the Navy, attaining the rank of a two-star admiral. He led thousands of intelligence professionals at sea and ashore.  He commanded a Global Communications Center, Cyber Intelligence Center, and the Office of Naval Intelligence. He was also Intelligence Director for the Indo-Pacific and South America regions. In 2005 he was presidentially appointed as a White House Fellow, the nation’s premier program for leadership and public service. He currently consults, speaks, and is a National Security Fellow for the MITRE Corporation. He and his college sweetheart, Lynne, have two sons and live in Virginia.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!----\u003e","published_at":"2024-07-08T14:04:19-04:00","created_at":"2024-06-27T12:39:36-04:00","vendor":"Stone Tower Press","type":"Book","tags":["american","business","Leadership","navy","Personal Growth","stewardship"],"price":1995,"price_min":1995,"price_max":1995,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49138724045094,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9798989400836","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Might of the Chain: Forging Leaders of Iron Integrity","public_title":null,"options":["Default Title"],"price":1995,"weight":544,"compare_at_price":null,"inventory_management":"shopify","barcode":"9798989400836","requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Front_Cover.jpg?v=1719505451","\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Back_Cover.jpg?v=1719505458"],"featured_image":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Front_Cover.jpg?v=1719505451","options":["Title"],"media":[{"alt":null,"id":39936223248678,"position":1,"preview_image":{"aspect_ratio":0.667,"height":2700,"width":1800,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Front_Cover.jpg?v=1719505451"},"aspect_ratio":0.667,"height":2700,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Front_Cover.jpg?v=1719505451","width":1800},{"alt":null,"id":39936223707430,"position":2,"preview_image":{"aspect_ratio":0.667,"height":2700,"width":1800,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Back_Cover.jpg?v=1719505458"},"aspect_ratio":0.667,"height":2700,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Back_Cover.jpg?v=1719505458","width":1800}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0798\/5689\/files\/Stone_Tower_100x100.png?v=1546616956\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0798\/5689\/files\/Stone_Tower_100x100.png?v=1546616956\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003eAuthor Mike Studeman\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003eISBN 9798989400836\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003ePages 260\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003eThe One Leadership Book Every American Should Read\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"DropCap\"\u003e\u003cspan\u003eQuality leadership is indispensable in America, the secret of its greatness. Yet today trust in leaders across both public and private sectors has sunk to all-time lows. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"DropCap\"\u003e\u003cspan\u003e     Written by an accomplished U.S. Navy admiral, this unique treasury of leadership lessons offers ways to help right America’s listing ship and put it back on an even keel. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e     Broken into crisp, colorful stories spotlighting dozens of leadership \u003c\/span\u003e\u003cspan\u003etraits, this book is essential reading for any organization eager to \u003c\/span\u003e\u003cspan\u003eachieve both high morale and high performance. It contains the formula for inspiring trust and creating genuine team success. \u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e     It is also an exceptional guide for any individual trying to elevate their life and do their part to lift up the world around them.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Text\"\u003e\u003cspan style=\"color: rgb(91, 164, 111);\"\u003e\u003cb\u003eAuthor Bio:\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cem\u003eMIKE STUDEMAN retired in 2023 after 35 years in the Navy, attaining the rank of a two-star admiral. He led thousands of intelligence professionals at sea and ashore.  He commanded a Global Communications Center, Cyber Intelligence Center, and the Office of Naval Intelligence. He was also Intelligence Director for the Indo-Pacific and South America regions. In 2005 he was presidentially appointed as a White House Fellow, the nation’s premier program for leadership and public service. He currently consults, speaks, and is a National Security Fellow for the MITRE Corporation. He and his college sweetheart, Lynne, have two sons and live in Virginia.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!----\u003e"}

{"id":9403654603046,"title":"Ridiculously Easy to Do Business With - A Practical Guide to Giving Customers What They Want, How and When They Want It","handle":"ridiculously-easy-to-do-business-with-a-practical-guide-to-giving-customers-what-they-want-how-and-when-they-want-it","description":"\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003ePublisher: Classified Press\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eAuthor: David Avrin\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eISBN: 9798218403652\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003ePages: 192\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eBinding: Hardcover\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"UTF-8\"\u003e\u003cspan\u003eTo future-proof your business, you need to do more than merely offer high-quality and great service. You need to become \u003c\/span\u003e\u003cspan class=\"a-text-bold a-text-italic\"\u003eRidiculously Easy to Do Business With\u003c\/span\u003e\u003cspan\u003e. This practical guide offers over two dozen categories of policies and behaviors that cause “friction” (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customer will leave you for competitors if you give them a reason to.\u003cbr\u003e\u003cbr\u003eIn the pages of this book, you will learn why it’s critically important for you to become Ridiculously Easy for customers or prospects\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"a-unordered-list a-vertical\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eHave speedy access to service, answers, response, resolution, and delivery.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eUnderstand why speed has become a primary driver for customer choice.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eTry before they buy—without having to give you their credit card!\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eCustomize their order or choose their customer journey. See the price without going through pages of online text or meet with a sales rep.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eRemember what they are paying for, and why they chose you in the first place.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eCancel a subscription, return an item, or change their mind so you can keep the relationship and sell them something else down the road.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eTrust you, the process and others who have shared their buying experience online.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eSleep well at night knowing that you have a process to future-proof your customer engagement model.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!----\u003e","published_at":"2024-06-10T09:19:27-04:00","created_at":"2024-06-10T09:19:27-04:00","vendor":"JPL Fulfillment","type":"Books","tags":["business","customer service","David Avrin"],"price":2495,"price_min":2495,"price_max":2495,"available":true,"price_varies":false,"compare_at_price":2495,"compare_at_price_min":2495,"compare_at_price_max":2495,"compare_at_price_varies":false,"variants":[{"id":48793440878886,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9798218403652","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Ridiculously Easy to Do Business With - A Practical Guide to Giving Customers What They Want, How and When They Want It","public_title":null,"options":["Default Title"],"price":2495,"weight":369,"compare_at_price":2495,"inventory_management":"shopify","barcode":"9798218403652","requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously.jpg?v=1718024904","\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously1.jpg?v=1718024926","\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously2.jpg?v=1718024931"],"featured_image":"\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously.jpg?v=1718024904","options":["Title"],"media":[{"alt":null,"id":39718506594598,"position":1,"preview_image":{"aspect_ratio":0.647,"height":1500,"width":970,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously.jpg?v=1718024904"},"aspect_ratio":0.647,"height":1500,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously.jpg?v=1718024904","width":970},{"alt":null,"id":39718509642022,"position":2,"preview_image":{"aspect_ratio":0.811,"height":1280,"width":1038,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously1.jpg?v=1718024926"},"aspect_ratio":0.811,"height":1280,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously1.jpg?v=1718024926","width":1038},{"alt":null,"id":39718510297382,"position":3,"preview_image":{"aspect_ratio":0.902,"height":1500,"width":1353,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously2.jpg?v=1718024931"},"aspect_ratio":0.902,"height":1500,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/Ridiculously2.jpg?v=1718024931","width":1353}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003ePublisher: Classified Press\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eAuthor: David Avrin\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eISBN: 9798218403652\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003ePages: 192\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eBinding: Hardcover\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"UTF-8\"\u003e\u003cspan\u003eTo future-proof your business, you need to do more than merely offer high-quality and great service. You need to become \u003c\/span\u003e\u003cspan class=\"a-text-bold a-text-italic\"\u003eRidiculously Easy to Do Business With\u003c\/span\u003e\u003cspan\u003e. This practical guide offers over two dozen categories of policies and behaviors that cause “friction” (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customer will leave you for competitors if you give them a reason to.\u003cbr\u003e\u003cbr\u003eIn the pages of this book, you will learn why it’s critically important for you to become Ridiculously Easy for customers or prospects\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"a-unordered-list a-vertical\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eHave speedy access to service, answers, response, resolution, and delivery.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eUnderstand why speed has become a primary driver for customer choice.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eTry before they buy—without having to give you their credit card!\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eCustomize their order or choose their customer journey. See the price without going through pages of online text or meet with a sales rep.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eRemember what they are paying for, and why they chose you in the first place.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eCancel a subscription, return an item, or change their mind so you can keep the relationship and sell them something else down the road.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eTrust you, the process and others who have shared their buying experience online.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eSleep well at night knowing that you have a process to future-proof your customer engagement model.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!----\u003e"}