{"id":9446827491622,"title":"Might of the Chain: Forging Leaders of Iron Integrity","handle":"might-of-the-chain-forging-leaders-of-iron-integrity","description":"\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0798\/5689\/files\/Stone_Tower_100x100.png?v=1546616956\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0798\/5689\/files\/Stone_Tower_100x100.png?v=1546616956\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003eAuthor Mike Studeman\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003eISBN 9798989400836\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003ePages 260\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003eThe One Leadership Book Every American Should Read\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"DropCap\"\u003e\u003cspan\u003eQuality leadership is indispensable in America, the secret of its greatness. Yet today trust in leaders across both public and private sectors has sunk to all-time lows. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"DropCap\"\u003e\u003cspan\u003e     Written by an accomplished U.S. Navy admiral, this unique treasury of leadership lessons offers ways to help right America’s listing ship and put it back on an even keel. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e     Broken into crisp, colorful stories spotlighting dozens of leadership \u003c\/span\u003e\u003cspan\u003etraits, this book is essential reading for any organization eager to \u003c\/span\u003e\u003cspan\u003eachieve both high morale and high performance. It contains the formula for inspiring trust and creating genuine team success. \u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e     It is also an exceptional guide for any individual trying to elevate their life and do their part to lift up the world around them.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Text\"\u003e\u003cspan style=\"color: rgb(91, 164, 111);\"\u003e\u003cb\u003eAuthor Bio:\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cem\u003eMIKE STUDEMAN retired in 2023 after 35 years in the Navy, attaining the rank of a two-star admiral. He led thousands of intelligence professionals at sea and ashore.  He commanded a Global Communications Center, Cyber Intelligence Center, and the Office of Naval Intelligence. He was also Intelligence Director for the Indo-Pacific and South America regions. In 2005 he was presidentially appointed as a White House Fellow, the nation’s premier program for leadership and public service. He currently consults, speaks, and is a National Security Fellow for the MITRE Corporation. He and his college sweetheart, Lynne, have two sons and live in Virginia.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!----\u003e","published_at":"2024-07-08T14:04:19-04:00","created_at":"2024-06-27T12:39:36-04:00","vendor":"Stone Tower Press","type":"Book","tags":["american","business","Leadership","navy","Personal Growth","stewardship"],"price":1995,"price_min":1995,"price_max":1995,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49138724045094,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9798989400836","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Might of the Chain: Forging Leaders of Iron Integrity","public_title":null,"options":["Default Title"],"price":1995,"weight":544,"compare_at_price":null,"inventory_management":"shopify","barcode":"9798989400836","requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}}],"images":["\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Front_Cover.jpg?v=1719505451","\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Back_Cover.jpg?v=1719505458"],"featured_image":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Front_Cover.jpg?v=1719505451","options":["Title"],"media":[{"alt":null,"id":39936223248678,"position":1,"preview_image":{"aspect_ratio":0.667,"height":2700,"width":1800,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Front_Cover.jpg?v=1719505451"},"aspect_ratio":0.667,"height":2700,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Front_Cover.jpg?v=1719505451","width":1800},{"alt":null,"id":39936223707430,"position":2,"preview_image":{"aspect_ratio":0.667,"height":2700,"width":1800,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Back_Cover.jpg?v=1719505458"},"aspect_ratio":0.667,"height":2700,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/Might_of_the_Chain_Back_Cover.jpg?v=1719505458","width":1800}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0798\/5689\/files\/Stone_Tower_100x100.png?v=1546616956\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0798\/5689\/files\/Stone_Tower_100x100.png?v=1546616956\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003eAuthor Mike Studeman\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003eISBN 9798989400836\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(83, 148, 92);\"\u003e\u003cstrong\u003ePages 260\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003eThe One Leadership Book Every American Should Read\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"DropCap\"\u003e\u003cspan\u003eQuality leadership is indispensable in America, the secret of its greatness. Yet today trust in leaders across both public and private sectors has sunk to all-time lows. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"DropCap\"\u003e\u003cspan\u003e     Written by an accomplished U.S. Navy admiral, this unique treasury of leadership lessons offers ways to help right America’s listing ship and put it back on an even keel. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e     Broken into crisp, colorful stories spotlighting dozens of leadership \u003c\/span\u003e\u003cspan\u003etraits, this book is essential reading for any organization eager to \u003c\/span\u003e\u003cspan\u003eachieve both high morale and high performance. It contains the formula for inspiring trust and creating genuine team success. \u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan\u003e     It is also an exceptional guide for any individual trying to elevate their life and do their part to lift up the world around them.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Text\"\u003e\u003cspan style=\"color: rgb(91, 164, 111);\"\u003e\u003cb\u003eAuthor Bio:\u003c\/b\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cem\u003eMIKE STUDEMAN retired in 2023 after 35 years in the Navy, attaining the rank of a two-star admiral. He led thousands of intelligence professionals at sea and ashore.  He commanded a Global Communications Center, Cyber Intelligence Center, and the Office of Naval Intelligence. He was also Intelligence Director for the Indo-Pacific and South America regions. In 2005 he was presidentially appointed as a White House Fellow, the nation’s premier program for leadership and public service. He currently consults, speaks, and is a National Security Fellow for the MITRE Corporation. He and his college sweetheart, Lynne, have two sons and live in Virginia.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!----\u003e"}

{"id":9403654603046,"title":"Ridiculously Easy to Do Business With - A practical guide to giving customers what they want, how and when they want it (Updated and Expanded!)","handle":"ridiculously-easy-to-do-business-with-a-practical-guide-to-giving-customers-what-they-want-how-and-when-they-want-it","description":"\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003ePublisher: Classified Press\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eAuthor: David Avrin\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eISBN: \u003cspan\u003e9798995947509\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003ePages: 208\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eBinding: Hardcover\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eCustomer friction isn't just an annoyance. It's a competitive liability. Today, customers don't just compare products or prices, they compare speed, convenience, responsiveness, flexibility, and how easy you are to do business with. In this fully updated and expanded edition of his best-selling book, internationally-recognized customer experience expert David Avrin, CSP, Global Speaking Fellow, explores one of today's greatest competitive advantages: becoming \u003c\/span\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan class=\"a-text-bold a-text-italic\"\u003eRidiculously Easy to Do Business With™\u003c\/span\u003e\u003c\/strong\u003e\u003c\/em\u003e\u003cspan\u003e. Drawing on proprietary new research, current marketplace examples, and decades of advising organizations around the world, David Avrin reveals why customer friction increasingly determines who earns the sale, keeps the customer, and gets recommended to others.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eInside you’ll discover practical, immediately usable strategies to help you:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"a-unordered-list a-vertical\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eReduce the unnecessary effort customers encounter\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eBuild trust before they ever buy\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eGive customers the options and control they increasingly expect\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eResolve problems before they become public complaints\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eCreate experiences that customers remember, recommend, and return for\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eWhether you lead a global organization, a local business, or a growing entrepreneurial company, this book will challenge you to rethink every interaction through the eyes of your customer. Because today, being good isn’t enough. \u003c\/span\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan class=\"a-text-bold a-text-italic\"\u003eYou also have to be Ridiculously Easy to Do Business With™!\u003c\/span\u003e\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!----\u003e","published_at":"2026-10-15T09:38:43-04:00","created_at":"2024-06-10T09:19:27-04:00","vendor":"JPL Fulfillment","type":"Books","tags":["business","customer service","David Avrin"],"price":1995,"price_min":1995,"price_max":1995,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48793440878886,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"9798995947509","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Ridiculously Easy to Do Business With - A practical guide to giving customers what they want, how and when they want it (Updated and Expanded!)","public_title":null,"options":["Default Title"],"price":1995,"weight":369,"compare_at_price":null,"inventory_management":"shopify","barcode":"9798995947509","requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}}],"images":["\/\/jplbooks.com\/cdn\/shop\/files\/2ndEditionCover.jpg?v=1792071398","\/\/jplbooks.com\/cdn\/shop\/files\/2ndEditionBack.jpg?v=1792071403"],"featured_image":"\/\/jplbooks.com\/cdn\/shop\/files\/2ndEditionCover.jpg?v=1792071398","options":["Title"],"media":[{"alt":null,"id":46753046626598,"position":1,"preview_image":{"aspect_ratio":0.652,"height":5200,"width":3391,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/2ndEditionCover.jpg?v=1792071398"},"aspect_ratio":0.652,"height":5200,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/2ndEditionCover.jpg?v=1792071398","width":3391},{"alt":null,"id":46753047249190,"position":2,"preview_image":{"aspect_ratio":0.652,"height":5200,"width":3391,"src":"\/\/jplbooks.com\/cdn\/shop\/files\/2ndEditionBack.jpg?v=1792071403"},"aspect_ratio":0.652,"height":5200,"media_type":"image","src":"\/\/jplbooks.com\/cdn\/shop\/files\/2ndEditionBack.jpg?v=1792071403","width":3391}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003ePublisher: Classified Press\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eAuthor: David Avrin\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eISBN: \u003cspan\u003e9798995947509\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003ePages: 208\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(81, 129, 68);\"\u003e\u003cstrong\u003eBinding: Hardcover\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eCustomer friction isn't just an annoyance. It's a competitive liability. Today, customers don't just compare products or prices, they compare speed, convenience, responsiveness, flexibility, and how easy you are to do business with. In this fully updated and expanded edition of his best-selling book, internationally-recognized customer experience expert David Avrin, CSP, Global Speaking Fellow, explores one of today's greatest competitive advantages: becoming \u003c\/span\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan class=\"a-text-bold a-text-italic\"\u003eRidiculously Easy to Do Business With™\u003c\/span\u003e\u003c\/strong\u003e\u003c\/em\u003e\u003cspan\u003e. Drawing on proprietary new research, current marketplace examples, and decades of advising organizations around the world, David Avrin reveals why customer friction increasingly determines who earns the sale, keeps the customer, and gets recommended to others.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eInside you’ll discover practical, immediately usable strategies to help you:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"a-unordered-list a-vertical\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eReduce the unnecessary effort customers encounter\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eBuild trust before they ever buy\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eGive customers the options and control they increasingly expect\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eResolve problems before they become public complaints\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eCreate experiences that customers remember, recommend, and return for\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eWhether you lead a global organization, a local business, or a growing entrepreneurial company, this book will challenge you to rethink every interaction through the eyes of your customer. Because today, being good isn’t enough. \u003c\/span\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan class=\"a-text-bold a-text-italic\"\u003eYou also have to be Ridiculously Easy to Do Business With™!\u003c\/span\u003e\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!----\u003e"}